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Delivery
When will I get my order?
Typically, it takes 1-2 business days to process an order before it is shipped.
After your order has been shipped, you will receive a tracking email containing a link provided by the courier. You can use this link to track the journey of your package.
Which delivery services do you offer?
The following are the different shipping options available:
Shipping charges will be added at the time of checkout.
Do you offer FREE SHIPPING?
Yes, we do offer free standard shipping on all orders.
Do you offer next-day delivery?
We offer expedited delivery on orders placed before 6 p.m.
Which delivery provider do you use?
We use UPS, USPS, and FedEx Network.
Do you ship worldwide?
No, currently, we only ship in the USA.
My order should be here by now, but I still don't have it. What should I do?
If there is a delay in your delivery for any reason, reach out to us, and we will be happy to assist you. Please email us at info@mainstreetpetshop.com
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Should there be a substantial delay in the shipment of your order, we will notify you via email. We aim for timely deliveries. However, please be aware that occasional delivery delays may occur.
I entered the wrong address at the time of checkout. Can I change it?
Unfortunately, we cannot modify address details once an order has been placed due to our fast processing procedure designed to meet delivery times. After receiving your dispatch email, you may attempt to contact the courier directly for any changes, although we cannot guarantee this option.
Please note: No refund will be issued in case of the wrong shipping address.
How do I track my order?
After your order has been dispatched, you will receive a tracking email with a link provided by the courier, which you can use to follow the journey of your package or click here to track.
I received a wrong/damaged product; what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@ within thirty (30) days of your order receipt with photos/videos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! For additional information on refunds and returns, please click here.
Questions
If you have any questions concerning our Returns or Shipping policy, please get in touch with us at:
Email: info@mainstreetpetshop.com
